Change Healthcare cybersecurity update
On February 21, 2024, we were alerted that one of our vendors, Change Healthcare (a subsidiary of Optum), experienced a cybersecurity event. As of this notice publishing, Change Healthcare has confirmed that their systems are unavailable. Click here to learn more .
We’re here for you and we look forward to merging our expertise to deliver the kind of innovative, evidence-based care that helps individuals and families live life to their fullest potential.
We’re committed to supporting you and your practice with a suite of resources that includes trainings, timely policy updates, and reporting solutions. All are designed to provide you with the information you need, so you can put more of your focus on care delivery and less on administrative tasks.
As the number of children, teens, and adults needing behavioral healthcare increases, awareness about and access to care is more important than ever.
That’s why we strive to create a diverse community of dedicated, multidisciplinary partners.
To our current providers, we appreciate your continued commitment and partnership. To prospective providers, we hope you join us as we focus on providing quality behavioral healthcare to people across the country.
Check claims status, verify eligibility and benefits, request authorizations, update your demographic information, and more.
Stay up to date on policies and procedures, quality programs, appeals, and credentialing information.
Get the latest on network information, training opportunities, regulatory updates, clinical highlights, reminders, and more.
Register for upcoming webinars and use the archive to access past trainings. Topics range from administrative processes to today’s most pressing behavioral health issues.
"I like working with Carelon because they are committed to quality client care, and they demonstrate that by helping to improve people's quality of life. My experience as a provider in the network is that Carelon is supportive of our agency and our efforts. "
—Sherrie Peterson, MS
CADC Chief Executive Officer
"The staff at Carelon pride themselves with providing the best possible support and services. The Carelon team is dedicated to listening to providers and doing their best to help in any way they can. I look forward to continuing to work with Carelon and them providing their utmost support."
—Dr. Jennifer Hylton
Psy.D, Executive Director, Founder and Owner, Counseling and Assessment Clinic of Worcester
"Carelon Behavioral Health is highly responsive to our needs as a provider and the individuals we serve. Our partnership with Carelon helps us to better serve our members and achieve our shared goal of improving behavioral health outcomes in our community.”
—Rosemary Smith Hoel MS, LMHC-QS, CAP
President and C.E.O., Fellowship House
"We have appreciated working alongside a partner who embraces and supports the mission with us in serving the less fortunate, while providing each individual emotional wellness. Partnering with Carelon Behavioral Health, in serving patients from Monterey to Redding, has become a valued relationship that has impacted many in life-changing ways.”
—Dr. Thomas Andrews
Founder, North American Mental Health Services
"I'm pleased to say how fortunate I am to work with such amazing individuals at Carelon Behavioral Health. Our facility truly appreciates the help and guidance we receive so that we can best serve our guests."
Project Director, Angel's Light Addiction Specialists
“We’ve been working with Carelon Behavioral Health for many years and have a great relationship. They’re always willing to solve any billing issues we come across and our provider rep has always worked with us in the most professional way.”
Manager of Revenue Cycle, The Jewish Board of Family and Children
